您现在的位置是:Walls between technology pros and customers are coming down at mainstream companies >>正文
Walls between technology pros and customers are coming down at mainstream companies
后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden88人已围观
简介Image: Bloom Productions/Getty ImagesLooking outside the bubble of the technology sector, how close ...
Looking outside the bubble of the technology sector, how close are technology professionals really getting to working with their businesses' ultimate customers? Are they still sequestered within the walls of their IT departments? Or are the walls finally coming down? It seems clear that somewalls are finally coming down, and in the process, technology professionals are learning new roles in design thinking and as educators.
Digital transformation: Trends and insights for success
Digital transformation projects are about driving fundamental change across customer experience, tech and business culture. This ZDNet special report brings you the latest trends and insights you need to succeed.
Read nowThe walls between tech teams and end-user customers have disappeared altogether at some mainstream companies. This certainly has been the case at McCarthy Holdings, a commercial construction company. For McCarthy, the ultimate customers are the final occupants of the buildings under construction, says Justin McFarland, executive vice president of information systems at McCarthy. "Our job is to help construction partners work alongside new technologies."
The company's technology teams work right alongside its project managers to deliver. "That final user experience is critical to us," he explains. "We encourage our technology professionals to get out of the office and onto our construction job sites to gain a better understanding of what the trade and field workers do on a regular basis, and identify possible opportunities for technology to help them in their day-to-day activities. It is critical to observe, listen, and ask questions to ... help deliver a more effective customer experience."
We wanted to make things worse, says McDonald's, but it costs too much money The #1 way AI is transforming grocery shopping A United Airlines pilot made a big speech to passengers. Not everyone will love it It's time for tech teams to find their voice in customer experience We wanted to make things worse, says McDonald's, but it costs too much moneyTags:
转载:欢迎各位朋友分享到网络,但转载请说明文章出处“后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden”。http://www.dzbz.com.cn/news/2151.html
相关文章
Meta's Data2vec 2.0: Second time around is faster
Walls between technology pros and customers are coming down at mainstream companiesMeta's Data2vec is an example of a generalist neural network that can use the same exact code to cru...
阅读更多
We wanted to make things worse, says McDonald's, but it costs too much money
Walls between technology pros and customers are coming down at mainstream companiesMade by human hands for years to come?(A screenshot from a McDonald's ad.)Chris Matyszczyk/Screensho...
阅读更多
How to use Photoshop's Generative Fill AI tool to easily transform your boring photos
Walls between technology pros and customers are coming down at mainstream companiesWe'll use AI to build up this image element by element. It is, quite simply, a masterpiece of art an...
阅读更多
热门文章
- Cloud computing just hit another huge milestone
- Hey, Starbucks, how much should I tip for 10 seconds of service?
- Microsoft continues its push to convince more game developers to use Azure
- We will see a completely new type of computer, says AI pioneer Geoff Hinton
- Stanford University uses AI computing to cut DNA sequencing down to five hours
- 'Happy emoji': How Google Assistant is getting an upgrade with the Pixel 7
最新文章
Artificial intelligence: 5 innovative applications that could change everything
Amazon AWS rolls out HealthScribe to transcribe doctors' conversations
Google DeepMind's new RT
Looking for a job in science? National labs are set for a hiring spree
Get a folding drone that you can take anywhere for $110
The new Turing test: Are you human?