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Tech professionals need to 'get out of the data' and talk to people again

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简介Luis Alvarez/Getty ImagesIt wasn't too long ago that customers of Citizens Bank found their accounts...

Luis Alvarez/Getty Images

It wasn't too long ago that customers of Citizens Bank found their accounts overdrawn, Wells Fargo customers missed their paychecks, and Southwest Airlines customers missed their flights -- on two occasions. These were terrible customer experiences, for sure, and all caused by software glitches. But it's the more mundane, day-to-day inconveniences that can ruin good CX.

garmin-epix-pro-2Garmin wins big at CES, launches new products and updates Garmin Connect photonics labFrom indoor solar to light-based internet, photonics offers a brighter future Samsung Transparent MicroLED TV at CESI saw Samsung and LG's new transparent TVs at CES, and there's a clear winner Person in colorful tech surroundingsHave 10 hours? IBM will train you in AI fundamentals - for free garmin-epix-pro-2Garmin wins big at CES, launches new products and updates Garmin Connect
  • photonics labFrom indoor solar to light-based internet, photonics offers a brighter future
  • Samsung Transparent MicroLED TV at CESI saw Samsung and LG's new transparent TVs at CES, and there's a clear winner
  • Person in colorful tech surroundingsHave 10 hours? IBM will train you in AI fundamentals - for free
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