Generative AI can make some workers a lot more productive, according to this study

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When thinking about generative AI in the workforce, it's easy to think of the worst-case scenario -- AI replacing human jobs. However, a study shows that generative AI tools can have a positive impact on workers, particularly those working in the customer service sector. 

A working paper by the National Bureau of Economic Research found that access to generative AI can increase workers' productivity by 14% on average, as measured by the amount of customer issues the agents were able to resolve per hour. 

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