What do customers want? Technology professionals' crash courses in delivering better CX

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Is something called Conway's Law creating a chasm between what software professionals think their customers are experiencing and what their customers are actually experiencing? 

Also: How overworked tech pros can make more time for the customer

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As companies lean more heavily than ever on their IT teams to deliver superior customer experience (CX), IT professionals are under pressure to find ways to make things happen. 

We wanted to make things worse, says McDonald's, but it costs too much money The #1 way AI is transforming grocery shopping A United Airlines pilot made a big speech to passengers. Not everyone will love it It's time for tech teams to find their voice in customer experience We wanted to make things worse, says McDonald's, but it costs too much money

The #1 way AI is transforming grocery shopping

A United Airlines pilot made a big speech to passengers. Not everyone will love it

It's time for tech teams to find their voice in customer experience

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