10 key customer service trends for 2022 and beyond

State of Service Report 2022: Amid shifting and pervasive challenges, service organizations' North Star remains the same: an unwavering focus on customer success.

In a decentralized, digital-first hyper connected and sharing economy, customers service is marketing. Your brand is what people say about you when you are not in the room. What people like to talk about is an exceptional customer service experience, or a very poor one. Your brand promise is dependent on the delivery quality of your customer service organization. The biggest competitive advantage in today's economy, given the elevated set of customer expectations, is service quality. Invest in it. The return on your investment may just be your ability to earn the future business of your customers and prospects. And if you truly want to improve the customer experience, start with the employee experience. 

To improve the customer experience, start with the employee experience. pic.twitter.com/1a83tya6U4

— Vala Afshar (@ValaAfshar) August 23, 2022

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The State of Services 2022 Report is quite comprehensive with deep insights into these 10 trends. To learn more you can access the report here. 

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