AI improves field service quality and customer experience

High performing field service professionals are using artificial intelligence to deliver a fasters, smarter, and better service for their customers. 

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Ninety-four percent of customers say service influences repeat buying decisions. 

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Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say service influences repeat buying decisions.

High performing service organizations use field service management to drive innovation and reduce costs. 

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